Frequently Asked Questions

An AI Agent is a smart, autonomous assistant designed to handle specific tasks—such as acting as a front desk agent, follow-up agent, or lead response agent.

AI Agents are multi-modal, meaning they can understand and respond via both voice and text.

Yes! You can deploy multiple agents, each with a distinct purpose—like sales, scheduling, support, and more.

Agents collaborate with each other and escalate to human team members when needed, ensuring smooth handoffs and excellent customer experiences.

AI Agents work across multiple channels for a seamless, omni-channel experience, including:

And more

Phone

SMS

Email

Web chat

Messenger

Unlike rigid IVR systems, AI Agents handle natural, dynamic conversations. While IVR’s work on keywords, AI Agents understand natural language, plan and execute a series of steps. AI Agents can handle unforeseen scenarios.

Definitely. Each Agent is built for a specific business and purpose. It is like having Siri or Alexa, for your own business. You can name them to suit your business.

There is no software for you to install. Our platform runs securely on Amazon Web Services (AWS). We configure your Agent based on your business needs.

Your phone system should be configured to transfer calls that you do not answer, to the Agent. We will help you configure your phone system.

Yes. All communications are encrypted in transit and at rest. Your data is yours alone—we do not use it for any other purpose. We minimize data retention. We redact most data after its life period.

We use trusted services like Twilio, Google and OpenAI, and we’re transparent about the services we use.

Yes! We offer standard integrations and are open to custom solutions if you have unique systems.

Yes, you can go to market quicker with our platform in your solution. We are open to partnerships.

We’d love to help! Email info@lucidmatters.com and we’ll have an answer to you as quickly as we can.